Refund & Cancellation Policy

Last updated: 20 August 2026

Breezo is a rental service, not a one-time purchase — so refunds mostly concern your security deposit. Here is exactly how it works.

1. Quick summary

Payment

What happens if you cancel

Deposit equal to one month rent · paid at checkout

Fully refunded once the unit is collected back in normal working condition, minus any deductions for damage beyond normal wear (see Section 3).

Monthly rent

Not prorated for partial months — rent covers the full month once it is billed. Cancelling stops future billing; it does not refund the current month.

Failed / duplicate payment

Automatically reversed to your original payment method, typically within 5–7 business days, per Razorpay's standard timelines.

2. Cancelling an active rental

You can end an active rental at any time after 3 months lock-in. To do so:

Contact us at support@breezo.co.in or +91 97414 57721 to request pickup.
We will schedule collection of the unit, typically within a few days depending on technician availability in your area.
Rent already billed for the current month is not refunded on a pro-rata basis.
Your security deposit (equal to one month's rent) is refunded after the unit is collected and checked — see Section 3.

3. Security deposit refunds

Your deposit is fully refundable once the unit is returned to us in normal working condition, accounting for reasonable wear and tear. We may deduct from the deposit for:

Physical damage to the unit caused by misuse, accident, or unauthorised repair attempts.
Missing accessories or components at the time of pickup.

Where a deduction applies, we will explain the reason and the amount before finalising your refund. Deposit refunds are processed to your original payment method within 7–10 business days of the unit being collected.

4. Refunds for our errors

If we cancel or fail to deliver a booking on our end (for example, your address turns out to be outside our serviceable area, or we're unable to complete installation), any amount you've paid is refunded in full, no questions asked.

5. How refunds reach you

All refunds are issued to the original payment method used at checkout, via Razorpay. Depending on your bank or payment app, refunds typically reflect within 5–10 business days after we initiate them.

6. Contact us about a refund

For any refund or cancellation request, write to support@breezo.co.in or call +91 97414 57721. Please have your registered phone number or order details ready so we can locate your booking quickly.