Terms & Conditions

1. Who these terms are between

These Terms & Conditions are between you (the customer) and Breezo ("we", "us"), the operator of www.breezo.co.in and provider of the air purifier rental service described on this site.

2. The service

Breezo rents air purifiers to customers in serviceable areas of Delhi, Gurugram and Noida. The unit remains Breezo's property at all times — this is a rental, not a sale, and ownership never transfers to you.

3. Eligibility

You must be at least 18 years old, provide accurate contact and delivery details, and have a serviceable address within our current coverage area to place an order.

4. Rental plans and pricing

We offer 3, 6, 9 and 12-month rental terms at the monthly prices shown on our site at the time of booking. Every plan includes free delivery, free installation, free filters replacements (when required), and free servicing for the duration of the term. A refundable security deposit (equal to one month's rent) is payable online at checkout — see our Refund & Cancellation Policy for how it is returned.

5. Booking and installation

You pay a fully refundable security deposit, equal to one month's rent, online at checkout to confirm your booking. Your first month's rent is then collected by our technician when your purifier is installed, and each month thereafter is billed by invoice. We aim to complete installation within 3–5 business days of booking, subject to serviceability and technician availability.

6. Payments

Payments are processed securely through our payment partner, Razorpay, via UPI, cards, or other supported methods. Your first month's rent is collected at installation. Each month after that, you will receive a monthly invoice with a link to pay that month's rent.

If a payment fails continuously, we will schedule the pick-up of the product.

7. Your responsibilities

• Use the unit only for its intended purpose, indoors, in normal home or office conditions.
• Do not open, modify, repair, resell, sublet, or move the unit outside our serviceable area without telling us.
• Provide reasonable access for scheduled filter changes and servicing visits.
• Let us know promptly if the unit is damaged, faulty, or needs relocation within your home.

You are responsible for damage caused by misuse or negligence beyond normal wear and tear; reasonable repair or replacement costs may be deducted from your security deposit.

8. Maintenance and servicing

Filter changes and routine servicing during your rental term are included at no extra cost, on a schedule communicated by our team. Please allow access for these visits — repeated missed appointments may affect the unit's performance and are not Breezo's responsibility.

9. Cancellation and returns

You may end your rental at any time by giving notice as described in our Refund & Cancellation Policy, which also covers how and when your security deposit is refunded.

10. Suspension and termination by Breezo

We may suspend service or recover the unit if: rent remains unpaid after reasonable attempts to collect it, the unit is misused or tampered with, or you provide false information at booking. Where reasonably possible, we will notify you before taking such action.

11. Warranty and liability

We will repair or replace a faulty unit at no cost to you during your rental term, provided the fault is not due to misuse. Breezo is not liable for indirect or consequential losses arising from use of the unit. Nothing in these terms limits any right you have under Indian consumer protection law.

12. Changes to these terms

We may update these terms from time to time; the "Last updated" date above will reflect the latest version. Continuing to use our service after an update means you accept the revised terms.

13. Governing law

These terms are governed by the laws of India, and disputes will be subject to the exclusive jurisdiction of the courts of New Delhi.

14. Contact

Questions about these terms can be sent to support@breezo.co.in or +91 97414 57721.